By using this site, by making booking with us, you acknowledge reading and accepting these Terms & Conditions and agree not to violate our policies.

ACCEPTANCE OF TERMS
In these Terms and Conditions “we, our, us, company” refers to vietnamrailway.com, an online portal for flights booking in/out Vietnam. “You\" refers to the individual person creating an account with us and/or making a reservation through us. This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained here in as they exist at the time the booking is made. Your use of this website including the use of your booking, your account, and the site information, constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website and should leave immediately.
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

MODIFICATION
vietnamrailway.com reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

FLIGHT BOOKING
To make online your flights reservation, click on the “Search” box, or contact us by email at [email protected].

Should make your booking at least 2 days before your travel date for tickets delivery to Ho Chi Minh City and Hanoi and 01 week for tickets delivery to other provinces in Vietnam. Provide us all bellowing required information:

• Name of passengers
• Nationality
• Dates of travelling
• Your preferred train(s) or expected time
• Ticket type (Soft berth, hard berth, soft seat, hard seat, normal cabin, or VIP cabin)
• Number of adults and children (with ages counted at the time of travel).
Have to pay for the change fee service (USD10.00) and the different fees between the old reservation and new reservation.
The booking is only effective when your payment is confirmed.

RATES
All fares are quoted in USD and are subject to change depending on each supplier that performs the services without notice or by the reservation month, travel date and demand for seats. You will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the products and services available from the site. The fare is for one-way trip and inclusive of fees, service charges and bank charges.

Children price
• Under 2 years: free of charge if sharing berth with parent
• From 2: 100% adult ticket

BOOKING GUARANTEE
To guarantee your ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email.

PAYMENT
We accept payment through all major credit cards(Visa, Master, & JCB). You can purchase directly on our website, or we can provide you with a secure payment link after booking have been confirmed. In both ways, we will only proceed with the payment after reconfirming with you.For payment made directly on our website: it will be put on review and our customer service staff will follow up with your booking & payment shortly to confirm your booking by sending a reservation code & e-ticket receipt (s).For protection purposes, we will need you to fill in our credit card authorization letter & send us related documents ( Enclose the color copy 2 side of card + Passport) as we need to verifytransaction for our customers orders due to the nature of our business, as the cardholder is not present to sign for transactions. Such checks are done to protect the legitimate of card holders. We are also not responsible for any charges that may be levied by issuing bank.

CHANGE
For any changes (by phone, email or internet) to the existing reservation, passenger will be charged for USD10.00 for service fee and the change may cause your fare increases as a result. So, passengers are encouraged to check out your schedule carefully before booking a ticket to avoid unexpected charges.
Changes should be made at least 07 days before the departure date to ensure your requests are met.

CANCELLATION
Cancelation and amendment must be notified us by email.

1. 30% cost of ticket will be charged in case of cancellation or amendment after the Booking Confirmation issued.
2. 50% cost of ticket will be charged in case of cancellation or amendment made 4 days before the departure date or tickets issued for traveling during the high season (Traditional Tet Festiaval, 30-4, 01/05, 30-8 to 02-09).
3. 100% cost of ticket will be charged in case of cancellation or amendment made within 3 days before the departure date.
Vietnam-railway.net reserves the rights to cancel your booking with a prior notice and a full refund will be made to you if any error due from us.

TICKET DELIVERY
we offer our dear customer the free ticket delivery service within Vietnam territory. To ensure your tickets are well delivered, please provide us your hotel address, attention person at least 6 days before your departure date and notice us at least 4 days if any change of address to avoid any lost or missed. Contact us IMMEDIATELY if you do not receive the ticket before your departure date.

PRIVACY
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.